Experiencing Service Issues?
External Network vs. Internal Network +
A call to WLETC will need to be made in order to determine if you are experiencing an External Network or Internal Network issue.
WLETC supports external network issues including problems with your WLETC radio and power adapter as well as our towers and upstream network devices. WLETC does not support internal network Issues. This includes issues with your computer, router(customer owned) or other home network devices. If you are experiencing an internal network issue and a service technician is dispatched, you will be billed for the service call. As an alternative, we may refer you to a third party technician for your internal network issue. The only exclusion is the purchase of a WLETC router or gateway with the support package that is included upon purchase. This support only includes the router or gateway itself other internal IT support issues will be differed or billed accordingly.
Step 1:Unplug the Power Cable
Step 2:Check POE Cable
Step 3: Plug-in the Power Cable
Plug-in your WLETC Power Adapter Power Cable.
The Power Light should be on solid and not blinking.
If you have a router; leave it powered off at this time.If you have a WLETC router then plug in the power to the WLETC router.
Step 4: Check the LAN Cable
Ensure the LAN Ethernet Cable is securely connected.
The LAN Ethernet Cable should connect to the ‘Internet‘ ‘WAN‘ or ‘Uplink‘ port on the router OR directly to the Ethernet Port on your computer. Unplug and reconnect the cable at both ends until it clicks firmly into place.
THIS CABLE SHOULD NOT BE PLUGGED INTO A NUMBERED PORT ON THE ROUTER
Step 5: Reboot Devices
Re-boot your computer, and wait until it has fully loaded.
If you have a router, re-connect the power cable at this time.
If you have a WLETC router this should already be power on.
Step 6: Check your Connection
Check your Web Browser and check for a connection. Its always good to wait at least 2 or 3 mins for everything to initialize and finish booting.
If you are still unable to get online AND you are connected through your router then you will need to bypass your router.
If you have a black WLETC Router with WLETC label on top then a call to the office or fill out our support form here for further trouble shooting.
Locate Your Power Adapter:
How to bypass the router: This part of the trouble shooting only applies if you are using one of the POE types above and if WLETC rep has requested you do this step: